County Solution Portals / By SBS PortalsLet’s talk about your workflow 800-974-1841

Built around your department

Keep departmental records and requests organized.

Review the scope and access requirements for the information your office handles.

A practical starting point

Review the scope and access requirements for the information your office handles.

Begin with one request type, records collection, or staff process. Describe how the work happens today and identify the people and systems involved.

Explore solutions for your office

Public Records Requests

Give staff a clearer process for receiving requests, coordinating follow-up, and tracking the response. Review how the workflow can support your county’s public records procedures.

Explore solution

A workflow to discuss

Receive an administrative request → review authorization → route to appropriate staff → organize the response record.

This is an illustrative starting point. Your review steps, access rules, and responsibilities will be agreed during discovery.

Explore a sample record request

What to bring to the conversation

  • One process you want to improve and the forms used today.
  • Staff roles, access needs, and review responsibilities.
  • Sample nonconfidential records and retention requirements.
  • Your county and state, existing systems, and integration questions.

SBS flyers and demonstrations

Explore the existing SBS department resources. Flyers and videos describe advertised offerings; discuss current availability and configuration for your county.

Practical questions

Before you get started

Can we begin with one workflow?

We can discuss a starting scope around one process or records collection and identify what is needed.

Can this connect to another system?

Tell us which system and what information needs to move. We will confirm available options, configuration, and any custom work.

How do state requirements affect the workflow?

County responsibilities, terminology, access rules, and procedures vary. Your county and state are part of the scope discussion.

What should we review before agreeing scope?

Ask about product fit, access controls, implementation responsibilities, timing, commercial terms, and data exports.

Which records can residents access?

Your county determines release and access rules. Review the proposed publication workflow and restricted-record requirements with your team.

Your next step starts with a conversation

Bring us one workflow you want to improve.

We’ll help you explore a practical starting point for your department.

Schedule a Demo